Frequently Asked Questions

This Agreement was last modified on 1st November 2018

Shipping Information

Why can’t I view or register on the website?

Please check your username, whether your password is correct, and make sure your IE supports cookies.

How to inquiry information about products of interest?

Please put your questions in your inquiry basket and submit it, our Customer Service representative will  get in touch with you.

Why I should I become a member of ensbd.com?

www.ensbd.com  has many benefits for, members, for example they can get a 2% to 10% discount. Registered members do not need to enter their contact information again when inquiring or ordering, and they can check and manage and track their orders and inquiries.

Where is the online payment made?

Please login to www.ensbd.com , and click on “My Account”. Then, please click on “Online payment”, and you will see the PayPal logo.

Product Warranty?

www.ensbd.com online products include remote technical support and maintenance, If no special request about the products is made, the warranty time is 12 months from the delivery time. For VIP customers, the warranty time is 18 months from the delivery time.

What constitutes our working hours?

Refer to “local working time”.
We can provide 24 hours of service in urgent situations. During our working time, we will provide you with professional services

What we do after the invoice is confirmed?

Based on the value of the invoice, please arrange the payment to be directed to our account, After said payment is made, please provide a copy of it to us. After our confirmation, your order will be forwarded to the shipment section

How to refund?

We can make refunds through PayPal.

How many days will it take for the goods to arrive to our customers?

To answer this question, please refer to the means of shipment
Global Express: 3 to 6 days
Maritime transportation: Generally 10 to 30 days, depending on the consignee address. (there are different delivery times for different regions).

How to place an order for VIP member special price products?

Please login www.ensbd.com  with your VIP account, then place the order or inquiry under your account, our system will automatically handle your order or inquiry as a VIP customer.

How to resolve damage during shipping

If damage is found upon receiving your product, please contact your purchasing consultant as soon as possible, and provide a photo of said damage. The consultant will assist you in handlinge this type of problems.

address. (there are different delivery times for different regions).

Can I purchase products not shown in the website?

Yes, you can.
Please contact our consultant after your registration, or send an email directly to info@ensbd.com.

Ports of delivery

Our main delivery ports in China are: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin and Dalian. These cover most of the nation and therefore reduce your costs.

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How to submit a VIP member upgrade application?

Please login to our Web site www.ensbd.com  and click on “My Account” . Then, click on “Member’s Discount” and fill in the form to submit, the application will be handled during the following 24 hours.

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How long will it take for the goods to be shipped out after the payment is confirmed?

After receiving your payment, the goods will generally be shipped out within 24 to 48 working hours, if no special request about them is made.

What about the packaginge?

We make sure packaginge keeps the products safe, when the packaging is found damaged after receiving the goods, please call our Customer Service consultant directly and also send an email to info@ensbd.com.

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

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Do I Need an Account to Place an Order?

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