As an online retailer, ENSBD.COM is committed to providing our customers with the best possible shopping experience. We understand that sometimes items may need to be returned or exchanged, and we have put in place a clear and fair return/exchange policy.
Our policy is as follows:
- If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.
- All items must be returned in their original packaging and in unused, resalable condition.
- Shipping costs for returns are the responsibility of the customer, unless the item is defective or we made an error in the shipment.
- Refunds will be issued to the original payment method within 7 days of receiving the returned item.
- If you receive a defective item or we made an error in the shipment, we will exchange the item at no additional cost to you.
- If you would like to exchange an item for a different size, color, or style, please contact us within 14 days of receipt to initiate the exchange process.
- Exchanges are subject to availability and may be subject to additional shipping charges.
To initiate a return or exchange, please contact us at [insert contact information] with your order number and a description of the issue. Our customer service team will provide you with detailed instructions on how to proceed.
Please note that the above policy applies only to items purchased directly from ENSBD.COM. If you purchased an item from one of our authorized resellers, please contact the reseller directly for their return/exchange policy.
Thank you for choosing ENSBD.COM as your online retailer. We are committed to providing you with the highest level of customer service and satisfaction.